Privacy Policy
Last updated: September 2026
At Heauglow ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.heauglow.com (the "Site") or make a purchase from us.
By using our Site, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
1. Information We Collect
We collect information that you provide directly to us, as well as information gathered automatically when you use our Site.
1.1 Information You Provide
- Account & Order Information: Name, email address, billing and shipping address, phone number, and payment details when you place an order or create an account.
- Communications: Messages, inquiries, or feedback you send to our support team.
- Newsletter Subscriptions: Your email address if you subscribe to our marketing communications.
1.2 Information Collected Automatically
- Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on the Site.
- Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze Site traffic, and personalize content. See Section 7 for more details.
- Transaction Data: Details of purchases made through the Site, including items ordered, order values, and payment method type (not full card details).
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: To process, confirm, and deliver your orders, and to communicate with you about order status and shipping.
- Customer Support: To respond to your inquiries, complaints, and requests.
- Account Management: To create and manage your customer account.
- Marketing Communications: To send you promotional emails, new arrival notifications, and special offers — only if you have opted in. You may unsubscribe at any time.
- Site Improvement: To analyze usage patterns, improve our website, and enhance the shopping experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
- Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and abuse.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We share information with trusted third-party providers who assist us in operating the Site, processing payments, fulfilling orders, and delivering emails. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
- Shipping Carriers: Your name and shipping address are shared with logistics partners to deliver your orders.
- Payment Processors: Payment information is processed securely by our payment gateway providers (e.g., Shopify Payments, PayPal). We do not store full payment card details.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority, or to protect the rights, property, or safety of Heauglow, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to satisfy legal, accounting, or reporting requirements. Order records are typically retained for a minimum of 5 years in accordance with applicable laws.
When your information is no longer required, we will securely delete or anonymize it.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal data, subject to legal retention obligations.
- Objection / Restriction: Object to or request restriction of certain processing activities.
- Data Portability: Request that your data be provided in a structured, machine-readable format.
- Withdraw Consent: Withdraw your consent to marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly.
To exercise any of these rights, please contact us at support@heauglow.com. We will respond to your request within 30 days.
6. Data Security
We implement industry-standard security measures to protect your personal information, including SSL (Secure Socket Layer) encryption for all data transmitted through the Site. Payment information is processed through PCI-DSS compliant payment processors.
While we take all reasonable steps to safeguard your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining appropriate protections.
7. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our Site. Cookies are small text files stored on your device that help us:
- Remember your preferences and cart contents
- Analyze Site traffic and user behavior
- Deliver relevant marketing content
You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the Site.
We may use third-party analytics tools (such as Google Analytics) to understand how visitors interact with our Site. These tools may collect information sent by your browser as part of a web page request.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete it promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. When we transfer data internationally, we take appropriate steps to ensure your information remains protected in accordance with this Privacy Policy and applicable law.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the Site.
Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
📧 support@heauglow.com
⏰ Monday – Friday | 9:00 AM – 6:00 PM
💬 Response within 24–48 hours